The Right Care and Support

The Right Care and Support

Personal care and support in your home

Support Services

Midland Mencap offers a wide range of services, FREE to local carers and parent carers of people with disabilities. Our fully trained staff can support you to develop skills and gain independence whilst meeting all your needs.

Home Care / Domiciliary Care Service

Are you looking for personal care and support in your home and develop your skills and gain independence?

Midland Mencap’s Home Care/Domiciliary Care Service is available to children and adults with learning disabilities. Regulated and inspected by the Care Quality Commission (CQC) the service is available on a planned basis, 24 hours a day, 365 days a year.

Our friendly and caring Support Workers/Personal Assistants can help with all aspects of your life, from personal care, shopping and household tasks through to supporting you with your medication and healthcare needs.

Contact: Sonia Tester, Registered Domiciliary Care Manager

Tenancy Support Service

Are you looking for support to live life your way in your home and develop your skills and gain independence? Do you sometimes find it hard to manage your money and to get out and about? If yes, Midland Mencap can help.

Our Tenancy Support Service can support you to live your life as you choose. Midland Mencap Support Workers will help you to learn new things, have fun and look after your home and money.

This service is for anyone with a learning disability aged 16+ and is funded by the Supporting People Programme.

Contact: Daniel Rogers, Supporting People Service Manager

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Doreen’s Story

Doreen had been living in an apartment alone following the death of her mother a number of years previously.  Doreen was referred to Midland Mencap as she was struggling to manage many aspects of her daily living & keeping on top of her home.  Doreen was a well known figure where she lived, liked by many, but also a target to those who wished to take advantage of her trusting & friendly nature.

Midland Mencap have supported Doreen to take control of her finances, encouraging and promoting a weekly budget.

CERS provides a back-up service for carers which ensures that appropriate care is put in place for your loved one in an emergency situation, giving you some much-needed peace of mind. CERS is available around the clock and can also help if you need someone to support the person you care for while you attend a pre-arranged medical appointment.

Contact: Registered Care Manager


Sitting Service

Are you a carer for a family member or loved one?

Do you sometimes feel like you could do with a break from your caring responsibilities? If yes, we can help.

Midland Mencap’s ‘Sitting Service’ service provides care for your loved one at home, on an ad hoc basis, at a cost of £14.60 per hour. While one of our friendly and professional Support Workers spends time with your loved one, you will have the chance to catch up with friends, do something you enjoy or just relax.

Contact: Sitting Service


500,000 people with a learning disability are not known to any services

Talk to Us (Family Carers)


Midland Mencap is the lead organisation of Forward Carers, which is made up of a group of not for profit organisations, who together operate the Birmingham Carers Hub.

We have come together with the mission of making a real difference to the lives of carers. Our aim is simple – to improve the physical and mental wellbeing of carers, young and old, including parent carers, so that families stay healthier and happier together, for longer.

We know that, as a carer, sometimes it can be hard to know where to turn for information, support and advice. That is why we do everything we can to keep carers informed through our free ‘Talk to Us’ service.

If you come to us with a question, we will do everything in our power to either answer it ourselves or put you in touch with someone who can.

Midland Mencap offers a wide range of services, FREE to local carers and parent carers of people with disabilities, including:

  • Information and advice line
  • Drop in sessions across our many Community Hubs
  • One to one support – from assisting with welfare entitlements to counselling
  • Carer emergency backup service – CERS
  • Training for carers
  • Carer support groups
  • Wellbeing provision, for some ‘me-time’ away from caring
  • Out of school activities for children with additional support needs
  • Signposting to other agencies who can assist carers
  • Online communities through our facebook and twitter platforms.
  • Transition (planning and brokerage) support


You can ‘Carer Support’ any time between

8:30am to 5:30pm (Monday, Tuesday, Wednesday)

8:30am to 7:30pm (Thursday)

8:30am to 4:00pm (Friday)

11am to 2pm (the last Saturday of the month)

Contact: Family Carers Support Team


Phone: 0121 442 2944 (ask for the Family Carers ‘Duty Worker’)

For more information on Birmingham Carers Hub go to

Short Breaks

Are you the parent or carer of a child aged 4 – 18 (19 if still in full time education) with additional needs? Are you looking for short breaks opportunities that will enable you to have a rest from your caring responsibilities? If yes, we can help.

In partnership with Birmingham Carers Hub, we are offering 100 hours of short breaks activities at venues across the city.

T: 0121 4422944