Walsall Carers Hub Coordinator

5 December 2023
4 min read.

The closing date for this role is ongoing.

JOB TITLE: Coordinator for ‘Walsall Carers Hub’


RESPONSIBLE TO: Operations Manager for Adult Community Services

SALARY: £26,101 pro rata

HOURS: 30 hours per week

WHERE: Walsall Carers Hub, 17 Litchfield Street, WS1 1TU

Who We Look for?

Are you a warm, personable, and highly motivated individual who can empower and drive a team?

Do you have passion for what you do, are a strong communicator, leader and have good problem-solving skills?

The coordinator will work alongside an experienced and established team in Walsall and have strong connections to the Midland Mencap -Birmingham Carers Hub team.

We place a high value upon integrity, ethical standards, and a commitment to excellence.

If you have experience leading and managing a team and experience working with families with children and young people, or adults  with disabilities, that’s a bonus.  But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

What does a Co-Ordinator do?

Midland Mencap is looking to appoint a Co-ordinator who will work alongside colleagues to turn Walsall Carers Hub’s vision and mission into a reality.

Identifying and supporting families who provide unpaid care, to people with disabilities and illnesses, they will need to work with a wide range of partners and stakeholders, both internally and externally, to design or commission a wide range of engaging wellbeing activities.

They will be experienced with engaging with our towns rich cultural diversity and identifying individual and community asset-based strengths.

Our coordinator will manage staffing rotas to ensure we are able to meet the demands of a busy service. As a coordinator they will provide frontline support and leadership to a small team of project workers and volunteers.

As part of  Walsall Carers Hub, the coordinator will embrace person centred and user led approaches, with citizen consultation and co-production at the heart of the role.

The coordinator will need to recruit, lead, manage and support a team of Project Workers and Volunteers to include induction, supervision and supporting people management and training needs.

They will also support the marketing and promotion of Walsall Carers Hub services to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors.

They will undertake, regular reviews of activities and case work and ensure good quality risk assessments and person-centred plans are in place to support the needs of families engaging with the service.

They will understand the barriers facing families providing unpaid care to children or adults with disabilities and/or illnesses, especially those from hard-to-reach backgrounds.

They will be expected to uphold the highest standards in the team and should the need arise, undertake initial investigations of any complaints, disciplinary and grievance procedures of the team they manage.

The ideal candidate will be able to work well within an established and experienced team as well as using their own initiative when communicating with staff, families and professionals.

They will be able to build and maintain good working relationships with multiple agencies such as social workers and teachers. They will be organised in planning and managing their working schedules and working towards our referrals and assessment process.

They will be able to identify and act upon any safeguarding issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, and work in line with both GDPR and Safeguarding aspects at all times.

They must be enthusiastic, have high motivation and have the ability to drive high-quality wellbeing assessments and reviews.

They will have a willingness to try new things alongside being able to adapt to the needs of Walsall Carers Hub and Midland Mencap.

Key Tasks:

Key Responsibilities:

Operational Management

  1. To support the Operations Manager and team to proactively identify families and unpaid carers, including via GPs, hospitals, schools, social services, voluntary agencies and self-referrals.
  2. To support the Operations Manager to maintain an awareness & contribute to national, regional & local good practice in working with families and unpaid carers and ensure that the staff team can deliver, identify and evidence positive outcomes for families and unpaid carers, (reflecting sound management and care for the family’s values.) using person centred approaches.
  3. Empower families and unpaid carers to fully participate in the development and monitoring of internal and external services, and to represent families and carers concerns and issues.
  4. Provide practice support and guidance to the staff team on & specific case issues, including the assessment process and, where necessary, to jointly manage particularly complex cases.
  5. To support the Operations Manager on Safeguarding Issues and Policy within the services and ensure these policies and procedures are embedded, understood and are proactively followed.
  6. Deal appropriately with compliments and complaints from citizens and other stakeholders, referring to the Operations Manager where necessary.
  7. Contribute to identifying opportunities to meet gaps in Family Wellbeing Services (and wider Communities services) and unmet/emerging need, including service development, project development and fundraising.
  8. At the direction of the Operations Manager to produce reports, research and strategies to inform management, board and external stakeholders.
  9. At the direction of the Operations Manager organise events and activities, communication and seek funding for additional project development.
  10. At the direction of the Operations Manager support development of promotional material to support the team’s work in line with organisational guidelines and templates.
  11. In conjunction with the Operations Manager develop and implement awareness training for professionals and carers and represent the organisation and carers issues on planning boards and meetings as required.
  12. At the direction of the Operations Manager work closely with our Children and Young Persons Services to use Person Centred approaches to identify and evidence the needs of younger carers within families.
  13. Ensure that appropriate training and support is provided to members of the team and shared with the wider organisation where appropriate.


  1. Carry out all the above with an understanding of and commitment to Equal Opportunities.
  2. Actively participate in all staff meetings, management team meetings and in own
  3. Act always in accordance with organisational policies and procedures and in a way that will enhance the organisation’s reputation.
  4. Ensure appropriate Health and Safety procedures are in place to maintain the safety of families and carers using the services offered.

Full Job Description and person specification.

When Applying for this job role please complete the 2 forms below and attach them to your email when you apply:
Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF

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