Assessment and Reviewing Officer
Coordinator for Family Wellbeing Service
16 Hours per week (10am-2pm, Mon/Tue/Thur & Fri)
Head Office (B32 3BZ) with outreach across Birmingham
Who We Look for?
Are you a warm, personable, and highly motivated individual who can empower the people you support?
Do you have passion for what you do, are a strong communicator and have good problem-solving skills?
The Assessment & Reviewing Officer will work alongside an experienced and established team in Birmingham. We place a high value upon integrity, ethical standards, and a commitment to excellence.
If you have experience working with unpaid carers and families with children, young people, or adults with illness or disabilities, that’s a bonus. But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.
What does an Assessment and Reviewing Officer do?
Midland Mencap is looking to appoint an Assessment & Reviewing Officer who will work alongside colleagues in our Family Wellbeing Service, to turn our vision and mission into a reality.
Identifying and supporting families, or people who provide unpaid care, to people with disabilities and illnesses, they will need to work with a wide range of partners and stakeholders, both internally and externally, to assess and review the wellbeing of unpaid carers, by conducting Statutory Carers Assessments & Wellbeing Assessments, along with the provision of quality information, advice and guidance, which identifies a wide range of engaging outcomes, leading to improved wellbeing.
They will be experienced with engaging with our cities rich cultural diversity and identifying individual and community asset-based strengths.
Our Assessment & Reviewing Officer will work within a rota system, to ensure we are able to meet the demands of a busy service. As an Assessment & Reviewing Officer, they will provide frontline support to unpaid carers and work with volunteers to maximise our reach.
As part of the Family Carers Wellbeing team, working with the Birmingham Carers Hub, the Assessment & Reviewing Officer will embrace person centred and user led approaches, with citizen consultation and co-production at the heart of the role.
They will also support the marketing and promotion of the service and Birmingham Carers Hub offer to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors.
They will participate in regular reviews of the activities and case work they facilitate and contribute to and ensure good quality risk assessments and person-centred wellbeing plans are in place to support the needs of unpaid carers engaging with the service.
They will understand the barriers facing unpaid carers, providing unpaid care to children or adults with disabilities and/or illnesses, especially those from hard-to-reach backgrounds.
They will be expected to uphold the highest standards and the ideal Assessment & Reviewing Officer will be able to work well within an established and experienced team, as well as using their own initiative when communicating with staff, unpaid carers and professionals.
They will be able to build and maintain good working relationships with multiple agencies, such as social workers and teachers. They will be organised in planning and managing their working schedules and working towards our referrals and assessment processes and KPI’s.
They will be able to identify and act upon any safeguarding issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects.
They must be enthusiastic, have high motivation and have a willingness to try new things alongside being able to adapt to the needs of Midland Mencap and our partners.