Carers Project Worker – Walsall Carers Hub

30 July 2025
5 min read.

JOB TITLE:  Walsall Carers Hub – Carers Project Worker

EMPLOYMENT STATUS:   Permanent

RESPONSIBLE TO: Walsall Carers Hub Coordinator

SALARY: £12.60 p/hour

HOURS: 24 hours per week

WHERE: Walsall Carers Hub (WS1 1TU) and outreach across Walsall

Who We Look for?

Are you passionate about working alongside individuals, families, and communities to make a meaningful difference? Do you thrive in a role that balances independent responsibility with strong team collaboration? If so, we’d love to work with you.

Midland Mencap is looking for a committed and enthusiastic ‘Carers Project Worker’ to help bring the vision of the Walsall Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve.

You will:

  • Be motivated by making a difference in people’s lives.
  • Bring experience in supporting people in community settings, especially in diverse and underrepresented communities.
  • Understand the unique challenges faced by unpaid carers and be ready to listen and act as needed and appropriate.
  • Communicate confidently with carers, colleagues, professionals (such as social workers or teachers), and community organisations.
  • Be organised, adaptable, and resilient in a role that blends emotional intelligence with practical action.
  • Have a proactive approach to safeguarding, confidentiality and compliance.

Most importantly, you’ll share our belief that people with lived experience should shape the services they use, and you’ll be excited to work in a co-produced, strengths-based way.

If you have experience working with unpaid carers and families with children, young people, or adults with illness or disabilities, that’s a bonus.  But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

What does a ‘Carers Project Worker’ do?

As a key team member of the Midland Mencap/Walsall Carers Hub team, you’ll play a central role in identifying and supporting unpaid carers—people who provide care to family members, loved ones, friends or neighbours with disabilities or long-term conditions.

You’ll build strong, trusting relationships with individuals, families, volunteers, and partner organisations, working in a way that is co-produced and rooted in mutual respect.

You will help carers identify and build on their many strengths, through the completion of strengths-based Wellbeing Assessments (face-to-face, by phone or online), working within the busy ‘drop-in’ Information Service greeting and supporting visiting un-paid Carers, Disabled Adults and Professionals, or through ‘outreach’ sessions across Walsall or in Carers’ own homes.

You will facilitate Carers (Wellbeing) Support Groups & Activity Days and support and contribute to workshops and training opportunities.

Your day-to-day duties will include:

  • Direct Support: Offering frontline, person-centered support to unpaid carers through one-to-one conversations, group sessions, and wellbeing activities.
  • Collaborative Planning: Working together with colleagues, carers, and volunteers to design and deliver a wide range of meaningful, inclusive activities that reflect the strengths, interests and goals of those we support.
  • Asset-Based Approaches: Identifying and celebrating the strengths of individuals and communities, from across Walsall’s rich cultural diversity.
  • Information & Guidance: Providing clear, relevant advice and signposting to help carers navigate services, understand their rights, and access support. This can be face-to-face, by telephone, or online.
  • Promotion & Outreach: Helping to raise awareness of the Walsall Carers Hub within local communities and through professional networks, including statutory and voluntary agencies.
  • Volunteer Engagement: Supporting and working alongside volunteers to enhance the reach and impact of the service.
  • Monitoring & Safeguarding: Ensuring person-centered plans and risk assessments are in place, and recording your work in line with Safeguarding, GDPR, and all other Midland Mencap’s policies.
  • Reflective Practice: Taking part in regular team reviews of casework and activities to learn, improve, and evolve our offer.
  • Flexible Working: Contributing to a rota system that supports the needs of unpaid carers, while maintaining a balanced and structured workload. This will include time spent in the office, our public-accessed information center, and in the local community and carers’ own homes.

Knowledge/Experience and Skills

Desirable:

Work/Lived Experience:

  • Experience working in a social care, health, or education setting.
  • Lived experience as a parent-care of a disabled child, or other type of unpaid carers role.

Essential:

Administrative Skills:

  • Ability to follow set administrative procedures.
  • Good written and spoken communication skills.
  • Ability to use Microsoft 365 Apps like Outlook, Word, XL, PowerPoint, OneDrive, SharePoint, & Teams
  • Ability to use IT Case Management Systems

Working with Diverse Communities:

  • Understanding and awareness of working with people from a range of cultural and community backgrounds.

Organisational Skills:

  • Ability to plan and prioritise workload effectively.
  • Confidence in attending, contributing to, and facilitating meetings and group discussions.

Interpersonal Skills:

  • Able to work respectfully with people across local communities and various public services.
  • Maintains discretion, integrity, and confidentiality at all times.
  • Works well both independently and as part of a team.

Adaptability:

  • Comfortable working in dynamic and changing environments.

Awareness of Disability and Carer Issues:

  • Knowledge and understanding of the challenges faced by disabled people and their family/unpaid carers.

Safeguarding:

  • Commitment to safeguarding and promoting the welfare of vulnerable individuals.

Co-production:

  • Understanding of (or a commitment to learn) co-production, person-cantered and strength-based approaches.

People & Contacts

Desirable:

  • Knowledge of local services, organisations, and networks in Sandwell.
  • Fluency in a second spoken language.

Essential:

  • Experience in community engagement or outreach.
  • Confidence in engaging with people from diverse communities, faiths, and cultural backgrounds.
  • Ability to communicate diplomatically and sensitively with individuals, families, and professionals from other agencies.
  • A reliable and responsible team player, able to work collaboratively with both internal colleagues and external partners to achieve shared outcomes.

Job Impact

Essential:

  • A drive to continuously improve performance and service quality.
  • The ability to deliver support which meets the needs of individuals from diverse communities.
  • Commitment to upholding Midland Mencap’s values, including its Vision, Mission, and Three Core Offers.
  • Passionate about equality and inclusion.

Creativity & Innovation

Essential:

  • Able to provide accurate and consistent information to support service delivery and management decisions.
  • Able to plan, organise, and manage activities using appropriate tools/resources.
  • Skilled in facilitating group sessions, workshops, or peer support forums.
  • Flexible and responsive to changing needs.

Independence & Judgement

Essential:

  • Confident working independently and using initiative.
  • Able to recognise personal and professional boundaries.
  • Willing to take responsibility for meeting service user needs, demonstrating flexibility, pride in work, and ability to meet deadlines—even under pressure.
  • Inclusive and respectful of others’ backgrounds and experiences.

Other Requirements

All staff employed by Midland Mencap are expected to:

  • Recognise and uphold their duty of care to all citizens and the wider public.
  • Embrace Midland Mencap’s values at all times.
  • Demonstrate a clear understanding and belief in the organisation’s mission and values.
  • Commit to the principles of safeguarding.
  • Hold an enhanced Disclosure and Barring Service (DBS) clearance.
  • Be available to work occasionally in the evenings and weekends.
  • To undertake such other duties, training and/or hours of work as may be reasonably required which are consistent with the general level of responsibility for this job role.
  • Travel across the borough of Walsall is essential; access to a car and full UK driving license is essential.

About Midland Mencap & Walsall Carers Hub

Midland Mencap is a leading West Midlands charity supporting people with learning disabilities, autism, and other long-term conditions—as well as their families and unpaid carers. We work to empower individuals of all ages and abilities, promote inclusion, and improve quality of life.

Walsall Carers Hub is a partnership led by Forward Carers who have been empowering unpaid Carers to live fulfilling lives since 2014 and delivered locally by Midland Mencap. The Carers Hub is commissioned by Walsall Council, the Carers Hub is part of a wider mission to build Carer Friendly Communities—places where unpaid carers are recognised, supported, and able to thrive in all areas of life.

When applying for this job role please complete the Equal Opportunities Monitoring form below and attach it when you apply:

Word Document Format:
Equal Opportunities Monitoring Word

PDF Format:
Equal Opportunities Monitoring PDF

Closing Date: Tuesday 19th August

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