Emergency Response Support Worker

21 June 2024
2 min read.

The closing date for this post is ongoing

Emergency Response Support Worker for the Carers Emergency Response Service

Permanent – 37 hour contract

Senior CERS Officer/CERS Manager

SALARY/RATE: £12.14 per hour (Plus additional payments for being on Standby)

LOCATION: Head Office, Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ

Who We Look For

Are you a warm, personable, and highly motivated individual?

Are you a good communicator and have a passion for what you do?

The CERS officer will work alongside the established team to offer reassurance and support to carers of Birmingham.

We place a high value upon integrity, ethical standards, and commitment to excellence

We seek applicants from candidates who thrive in a fast paced environment and who can bring their skills, high standards and care experience.

What Does A Emergency Response Support Worker Do?

Job Purpose:

• The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.

Duties and Responsibilities:

• Provision of emergency and pre-planned care and support services:
o Being available to respond to emergency situations as required by the CERS service.
o Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap’s policies and procedures.
o Ensure that the emergency support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments.
o Maintain contact with the relevant On-Call Service to report any concerns.
o Receive emergency calls on a rota basis
o Attend to the client’s emergency needs in a timely manner.
o Liaise with other professionals to signpost to relevant services.
o Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed)
o Undertake any other duties consistent with the objectives of the post, as required by the Manager.

• In fulfilling the above duties, the Emergency Response Support Worker will
o Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services.
o Complete all documentation as required.
o Ensure that timely and accurate reports on client services are provided as required by management.
o Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap.
o Attend staff meetings, staff training and relevant staff appraisal sessions.
o Strictly maintain the confidentiality of Midland Mencap clients.
o Deal with telephone enquiries.
o Need basic experience in the use of computers and IT equipment.


• Ensure the Health & Safety requirements of the organisation and relevant legislation are met.

• Use safe working methods to maintain safe working conditions and avoid adverse effects on the health, safety and welfare of others.


• Demonstrate and promote Equal Opportunity principles in the work place.

• Never discriminate against a fellow worker or client on the grounds of gender, religion, nationality or sexual orientation.

Full Job Description and Person Specification

When Applying for this job role please complete the 2 forms below and attach them to your email when you apply:
Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF

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