Front Line Support during Covid-19

Our frontline support staff have been superhero’s throughout the last year and a half hear first hand from a family member how the housing care and support workers have managed to continued to give the best support to Angela regardless of the circumstance.

“I just wanted to write to ask you to pass on to the team that work with my Auntie my thanks for everything that they have done for Angela during this past year. It has been a great comfort to my family and I that Angela’s entire team has gone above and beyond in their care for her during the pandemic.

Aisha was really quick to ensure that Angela was safe at home and not going out unless it was essential right from last February before we were in any kind of lockdown. She has been instrumental in getting Angela the vaccine as soon as was possible and her and Karyl worked to make sure that Angela had her vaccine at home – repeatedly chasing up the Dr’s until Angela was put on the home visit list.

I would like to particularly extend my thanks to the staff for the speed with which they organised for Angela and myself to Skype as we could not visit. It has been incredible to be able to see Angela each week and see how well looked after she is. For someone who we almost lost last year to infections and a mini stroke she looks absolutely amazing.

Aisha, Karyl, Rama and Solange are doing a fantastic job looking after Angela under some very difficult circumstances and to see how Angela has improved each week makes us very happy. The dedication of the whole team to Angela’s care is something I will be forever grateful for. I was very pleased to hear how quickly the staff were vaccinated and how they are not taking Angela out until she has her second vaccine and we are looking forward to visiting Angela as soon as we have all been fully vaccinated too.

Once again, thank you to the entire team at Midland Mencap for taking such fantastic care during such trying times.”

If you would like to learn more about how our housing, care and support services can support you or a loved one call us on 0121 442 2944 or email HCS@midlandmencap.org.uk.